Usually when a user has problems joining, they are
trying to rejoin or use a login that is already in the database. If you
have already joined, just log into your account. The easiest way to
solve a join problem is to choose another login. The login you choose
does not have to match any other login you use.
If you have forgotten your login, you may use the
link in the top right corner of the site. This feature will send
your login to the email address we have on file for the account. Be sure
your email address is verified. You may change your login at any time
using the link in the upper right corner of the site
If you are not receiving any emails from us, your
computer system may be blocking them. If you have a spam blocker enabled
on your computer, be sure it allows messages from AuctionShadow.com
through. You will have to look in your computer's internet or security
settings to make this adjustment.
We may not have your current email address. You can check it on the
form that is available by clicking the link in the upper
right corner of the site. You can change it there too. Changing your
email address requires you to log into your account.
Email verification assures you that our emails will get through and that
we have your current email address. Take the time to do this. Just
follow the instruction on the yellow verification banner. If the banner
is not at the top of the page after you have logged in, you are already
verified. If you have a problem verifying your email address, it is
usually because a spam blocker is stopping it, or we have the wrong
address for you. Refer to the two paragraphs above in this section.
ShadowTool is not appearing:
ShadowTool is a popup, and different
browsers will treat it differently. If it does not appear, you will have
to make some simple adjustments to your browsers Internet preferences or
settings. Look in your browsers menus for terms like 'allow popups',
'enable popups', etc. You may not want to allow popups from all sites,
so you should be able to specify which sites you will allow them. Enter
AuctionShadow.com in the appropriate field to allow ShadowTool to pop up.
IE Options - Security / Trusted Sites
Firefox Options - Content / Popup Windows
AuctionShadow is a registered trademark of Auctionshadow, LLC.